Alzet

Trips to Italy / Terms & Conditions

_______________________________________________________________________
TERMS AND CONDITIONS

All in Italian Language School Ltd was founded in April 2005 and it is based in Ealing – West London and it uses the trading name of “AllinItalian Ltd.” The Company is registered in England and Wales. Registered number 6436345

We offer Italian Language Tuitions to adults and children, all levels catered for, Italian cooking workshops for adults and children and holiday packages to Italy, which may include: transfers from to the airport, accommodation, meals, escorted tours and excursions. The holiday packages do not include flights and travel insurance.

1) Booking: the person who submits the payment is the lead name and must be over 18. S/He is responsible for the payment of the deposit, 25% of the total amount per person by July 15th, and the outstanding amount by September 15th.  Deposits are not refundable in case of cancellation by the student. Payments can be made by cheque, bank transfer or CC.
To pay by cheque: please make the cheque out to All in Italian Language School and send it to:
All in Italian Language School, 5 The Mall W5 2PJ
To pay by bank transfer: please transfer the money to All in Italian Language School
Sort code 40-02-26  Account number : 22110423
To pay by credit card: payments by CC are only possible by email. So please write an email to info@allinitalian.co.uk and quote “CC payment” with your details. A charge of £5.00 applies   
           
S/He is also responsible for the total payment of the holiday and for cancellation. S/He also agrees to provide accurate and full information to the rest of the people s/he is travelling with and by submitting the booking form, confirms that all the other members of the party agree to be bound by these conditions.
The total payment of the holiday must be cleared at least one week before the departure date.

2) Payment and Insurance
Payment can be made by bank transfers or cheques to: All in Italian Language School (contact us for further details)
On receipt of payment you will receive an invoice confirming the holiday details and the accepted payment. A contract will then exist between us.
Before you travel you should take a Holiday Insurance suitable for your needs while abroad should any emergency arise or for refunding if you need to cancel your holiday. We can not be held responsible for any incident and/or damage to your person and/or to your items. If accompanying a child, you are fully responsible for him/her. If you don’t take a Holiday Insurance suitable to cover all risks, we are not responsible if you fail to do so.

3) Changes made before travelling: change of name, tour, and arrival date. Please inform us as soon as possible if you want to amend any of the above details. Please consider no refunds are given on the made deposits.

4) Change made by suppliers or by us before you travel: there may be changes of the holiday you have booked. If any changes will have a significant effect on your holiday we will inform you before your holiday if there is time (such as upgrade/downgrade your accommodation and anything that could be different from your booked package). If you don’t want to accept a significant change, we will, if we are able to do so, offer an alternative holiday of equivalent value, or a less expensive, where one is available, in which case we will refund 
the difference in price (except the value of the flight fare). Or you can cancel your holiday and receive a full refund on any money you have paid to us, except a 10% for administration work.

5) Cancellation by us before you travel: we reserve the right in any circumstances to cancel your holiday. We would not cancel your holiday less then 3 weeks before your departure except for reasons beyond our control (please read below) in which case we cannot be hold responsible. When we are not able to provide the holiday
you have booked after you have paid, we will refund you the full amount (except the flight fare) or offer a different package

6) Circumstances beyond our control: when we refer to circumstances beyond our control, we mean any event that our suppliers or we could not foresee or avoid. Such circumstances will usually include war, terrorist activities, civil unrest, industrial dispute, bad weather, closure or congestion of airports, cancellation of flights. Therefore we cannot be responsible for your loss or expenses if any of these circumstances occur.

7) Changes made by us after you travel: if, after your departure, a significant part of your pre-booked holiday arrangements cannot be provided, you will be offered a suitable alternative if possible or a refund if applicable.

8) Complaint procedure: if you have any complaint while you are away do not hesitate to discuss it with your local guide or the hotel manager. If the problem cannot be solved please send us a letter within 25 days of your return explaining the nature of your complaint and we will deal with it as best as we can. Please allow us up to 8 weeks to investigate the nature of your complaint.

9) Behaviour : we reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangement of any person whose behaviour is such that it is likely, in our opinion, or that of any of our providers, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any                                      third party. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred

STUDENT’ S SIGNATURE         DATE

______________________        __________________